GENERAL CONDITIONS OF SALE AND USE
This website is operated by Rayden. On this site, the terms “we”, “us” and “our” refer to Rayden. Rayden provides this website, including all information, tools and services available to you, the user, subject to your acceptance of all of the terms, conditions, policies and notices set forth herein.
By visiting this site and/or purchasing any of our products, you agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms and Conditions”, “Terms and Conditions”), including additional terms, conditions and policies referred to herein and/or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are vendors, customers, merchants, and/or content contributors.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not accept all the terms and conditions of this agreement, then you must not access the website or use the services offered there. If these General Conditions of Sale and Use are considered as an offer, acceptance is expressly limited to these General Conditions of Sale and Use.
All new features and tools that are later added to this store will also be subject to these Terms and Conditions. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or modifications on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the Website after any changes are posted constitutes your acceptance of those changes.
Our shop is hosted on Shopify Inc. they provide us with the e-commerce platform that allows us to sell you our products and services.
ARTICLE 1 – TERMS OF USE OF OUR ONLINE SHOP
By accepting these Terms and Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor under your care to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, nor should you, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any other code of a destructive nature.
Any breach or violation of these Terms and Conditions of Sale and Use will result in immediate termination of your Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to deny access to services to any person at any time for any reason.
You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our express prior written permission.
The titles used in this agreement are included for your convenience, and will not limit or affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or up to date. The content of this site is provided for information purposes only and should not be relied upon as the sole source of information for decision making without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on any content on this site, you do so at your own risk.
This site may contain certain prior information. This prior information, by nature, is not up to date and is provided for information purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that you are responsible for monitoring changes to our site.
SECTION 4 – CHANGES TO SERVICE AND PRICES
Prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content of the Service) without notice at any time.
We will not be liable to you or any third party for any price changes, suspension or discontinuance of the Service.
ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may only be available online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.
We have done our best to display as clearly as possible the colours and images of our products that appear on our shop. We cannot guarantee that the display of colors on your computer screen will be accurate.
We reserve the right, but not the obligation, to limit sales of our products or services to any person in any geographic area or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer presented on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, information, or other merchandise you have obtained or purchased will meet your expectations, or that any errors in the Service will be corrected.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed through or from the same customer account, credit card, and/or orders that use the same billing and/or shipping address. In the event that we change an order or cancel it, we may attempt to notify you by contacting you at the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers or distributors.
You agree to provide up-to-date, complete and accurate order and account information for all orders placed through our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please see our Return Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control, monitoring or influence.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without warranty, representation or condition of any kind and without any approval. We will have no legal liability arising out of or related to the use of these optional third-party tools.
If you use the optional tools offered on the Site, you do so at your own risk and discretion, and you should review the terms and conditions under which such tools are offered by the third party provider(s) concerned.
We may also, in the future, offer new services and/or features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions.
ARTICLE 8 – THIRD PARTY LINKS
Some content, products and services available through our Service may include elements from third parties.
Links from third parties on this site may redirect you to third party websites that are not affiliated with us. We are under no obligation to review or evaluate the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or from such third-party sites.
We are not responsible for any damages or injury related to the purchase or use of goods, services, resources, content, or any other transaction conducted in connection with these third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before entering into any transaction. Complaints, complaints, concerns, or questions regarding the products of these third parties must be submitted to these same third parties.
ARTICLE 9 – COMMENTS, SUGGESTIONS AND OTHER PROPOSALS FROM USERS
If, upon our request, you submit specific content (for example, to participate in contests), or if without our request, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by post, or otherwise (collectively, “Comments”), you grant us the right, at any time, without limitation, to edit, copy, publish, distribute, translate and otherwise use in any media any comments you send us. We are not and shall not be required (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.
We may, but are under no obligation to, monitor, edit or remove content that we believe, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or infringes any intellectual property or these Terms and Conditions.
You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, confidentiality, personality, or other personal or proprietary rights. You also agree that your comments will not contain any illegal, defamatory, offensive or obscene content, nor will they contain computer viruses or other malicious software that could affect in any way the operation of the Service or any other related website. You may not use a false e-mail address, pretend to be someone you are not, or try to mislead us and/or third parties as to the origin of your comments. You are entirely responsible for all comments you post and their accuracy. We assume no responsibility or liability for any comments you post or any third party post.
SECTION 10 – PERSONAL INFORMATION
The submission of your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, delivery times and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or on any other related website is inaccurate, at any time and without notice (including after you have placed your order).
We are under no obligation to update, modify or clarify the information in the Service or on any other related website, including but not limited to price information, except as required by law. No defined date of update or updating in the Service or on any other associated website should be taken into account to conclude that the information in the Service or on any other associated website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to the prohibitions set forth in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce others to commit or participate in unlawful acts; (c) to violate any regional, international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, hurt, defame, slander, denigrate, intimidate or discriminate against anyone based on sex, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any associated, independent, or Internet web site; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to undermine or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.
ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY
We do not warrant or represent that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable.
You agree that from time to time we may delete the Service for indefinite periods of time or cancel the Service at any time without prior notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided “as is” and “as available” for your use, without representation, warranty or condition of any kind, express or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title and non-infringement.
In no event shall Rayden, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers and licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs or similar damages, whether in contract, tort (including negligence), strict or other liability, arising out of your use of any service or product from this Service, or in any way related to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising out of the use of the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility that it may occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 14 – COMPENSATION
You agree to indemnify, defend and hold Rayden, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, trainees and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party by reason of or arising out of your violation of these Terms and Conditions of Sale and Use or the documents to which they refer, or your violation of any law or the rights of any third party.
ARTICLE 15 – SEVERABILITY
In the event that any provision of these Terms and Conditions of Sale and Use is held to be illegal, void or unenforceable, that provision may nevertheless be enforced to the fullest extent permitted by law, and the non-applicable portion shall be deemed to be severed from these Terms and Conditions of Sale and Use, such severance shall not affect the validity and enforceability of any remaining provisions.
SECTION 16 – TERMINATION
Obligations and liabilities incurred by the parties prior to the termination date will survive the termination of this Agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or not. You may terminate these Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If we determine, in our sole discretion, that you are failing, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions, we may also terminate this Agreement at any time without notice to you and you will remain liable for all amounts owing up to and including the date of termination, and/or we may deny you access to our Services (or any portion thereof).
ARTICLE 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions of Sale and Use or any other policies or operating rules that we publish on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior or contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions of Sale and Use).
Any ambiguity as to the interpretation of these General Conditions of Sale and Use must not be interpreted to the disadvantage of the drafting party.
ARTICLE 18 – APPLICABLE LAW
These Terms and Conditions of Sale and Use, and any separate agreements through which we provide Services to you shall be governed by and construed in accordance with the laws in force at allée prom. des bords du lac, Aix-les-bains, V, 73100, France.
ARTICLE 19 – AMENDMENTS TO THE GENERAL CONDITIONS OF SALE AND USE
You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, in our sole discretion, to update, modify or replace any portion of these Terms and Conditions by posting updates and changes on our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site after the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
ARTICLE 20 – ORDERS
Rayden reserves the right not to record payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
ARTICLE 21 – VALIDATION OF ORDERS
Any order appearing on the website ride.rayden.com implies acceptance of these General Conditions. Any confirmation of order involves your full and whole adhesion to the present general conditions of sale, without exception nor reserve.
All the data provided and the recorded confirmation will be worth proof of the transaction.
You declare that you are fully aware of it. The order confirmation will be worth signature and acceptance of the operations carried out.
A summary of your order information sent by email via your order confirmation email address.
ARTICLE 22 – PAYMENT
The fact of validating your order implies for you the obligation to pay the indicated price.
The payment of your purchases is made by credit card through the secure system Stype or Paypal.
The card is debited when the order is validated for payment.
ARTICLE 23 – WITHDRAWAL
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty.
Returns must be made in their original and complete condition (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be likely to defeat the right of withdrawal.
The return costs are at your expense.
In case of exercise of the right of withdrawal, Rayden will refund the amounts paid, within 14 days of notification of your request and via the same means of payment as the one used when ordering.
ARTICLE 24 – AVAILABILITY
Our products are offered as long as they are visible on the site ride.rayden.com and within the limits of available stocks. For products not in stock, our offers are valid subject to availability at our suppliers.
In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.
ARTICLE 25 – DELIVERY
After confirmation of the order, Rayden undertakes to deliver to its carrier all references ordered by the Customer, and this within a maximum of twelve (10) working days subject to availability of the item, and to inform the Customer by email.
The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.
In the event of delay of forwarding, an email will be addressed to you to inform you of a possible consequence on the delivery time which was indicated to you.
For deliveries in metropolitan France, the carrier undertakes to Rayden to deliver the order to the address provided by the Customer, within a period of between twenty-four (24) and seventy-two (72) working hours by registered letter.
In case of deliveries by a carrier, Rayden cannot be held responsible for late delivery due exclusively to unavailability of the customer after several appointments.
For reasons of availability, an order can be delivered in several times to the Customer.
If the Customer chooses two (2) places of delivery, he places two (2) orders, the respective delivery costs for each order being invoiced to him.
Rayden undertakes to deliver the ordered products within a maximum period of thirty (30) days from the date of the order. In the event of a delay of more than 7 days in relation to the delivery deadline, the Customer may cancel the sales contract and be reimbursed within 30 days.
In case of apparent defects, the Customer benefits from the right of return under the conditions provided below.
ARTICLE 26 – GUARANTEE
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it can be returned, exchanged or refunded.
All complaints, exchange or refund requests must be made by email within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions…). The shipping costs will be reimbursed on the basis of the invoiced rate and the return costs will be reimbursed upon presentation of supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 23.
In the case of a purchase from your dealer, please go through this one to carry out the procedure of return / guarantee.
—
ARTICLE 27 – CONTACT DETAILS
Questions concerning the General Conditions of Sale and Use should be sent to info@riderayden.com.
